Location
Visit us to explore our fresh organic mushrooms and learn about sustainable farming.
Find Us
No 4906 Chitoro St
Budiriro 2
Harare
Hours
9 AM - 5 PM
Welcome to The Grey Caps Delights!
These terms and conditions outline the rules and regulations for the use of The Grey Caps Delights' Website, located at www.thegreycapsdelights.com
By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Grey Caps Delights website if you do not agree to take all of the terms and conditions stated on this page.
1. ABOUT US
The Grey Caps Delights is a community-based mushroom farming business founded in 2022, specializing in:
Supply of fresh organic grey oyster mushrooms
Mushroom cultivation training programs
Promotion of eco-friendly and sustainable farming practices
Our operations are based in Harare, Zimbabwe, and we are committed to empowering families through sustainable agriculture.
2. WEBSITE USE
2.1 Acceptable Use
You may use our website to:
Learn about our products and services
Place orders for fresh mushrooms
Register for training programs
Contact us for inquiries
Access educational content and blog posts
2.2 Prohibited Activities
You must not use our website to:
Engage in any unlawful or fraudulent activities
Transmit harmful code, viruses, or malware
Attempt to gain unauthorized access to our systems
Harass, abuse, or harm other users
Post false or misleading information
Scrape or copy content without permission
3. PRODUCTS AND SERVICES
3.1 Mushroom Products
All mushrooms are grown using organic methods
Products are subject to availability
We reserve the right to limit quantities
Prices are subject to change without notice
Product descriptions and images are as accurate as possible, but we do not guarantee that they are error-free
3.2 Training Programs
Registration for training courses is subject to availability
Payment must be received to confirm your booking
Course dates may be subject to change with reasonable notice
Cancellation and refund policies are outlined in Section 7
3.3 Growing Kits
Growing kits are sold with instructions and support
Results may vary based on growing conditions
We provide guidance but cannot guarantee specific yields
4. ORDERS AND PAYMENTS
4.1 Placing Orders
Orders can be placed via phone, WhatsApp, email, or website
All orders are subject to acceptance and availability
We reserve the right to refuse any order
4.2 Pricing
All prices are in United States Dollars (USD) or Zimbabwe Dollars (ZWL) as indicated
Prices include applicable taxes unless otherwise stated
Delivery fees may apply based on location
4.3 Payment Methods
We accept:
Cash on delivery
Mobile money (EcoCash, OneMoney)
Bank transfer
Other payment methods as indicated
4.4 Payment Terms
Payment is required before delivery for most orders
For training programs, payment must be received to secure your spot
Wholesale customers may be offered payment terms subject to credit approval
5. DELIVERY
5.1 Delivery Area
We deliver within Harare and surrounding areas
Delivery to other areas may be arranged upon request
5.2 Delivery Times
Standard delivery is next-day for orders placed before 2 PM
Delivery times are estimates and not guaranteed
We will notify you of any significant delays
5.3 Delivery Responsibilities
You must provide accurate delivery information
Someone must be available to receive the delivery
We are not liable for delays caused by incorrect information or unavailability
5.4 Product Quality at Delivery
Fresh mushrooms are delivered within 24 hours of harvest
Inspect products upon delivery
Report any issues immediately
6. RETURNS AND REFUNDS
6.1 Fresh Mushroom Products
Due to the perishable nature of our products:
Returns are not accepted unless products are defective or damaged
Report quality issues within 24 hours of delivery with photographic evidence
We will replace defective products or provide a refund at our discretion
6.2 Growing Kits
Growing kits may be returned within 7 days if unopened and unused
Customer pays return shipping costs
Refund provided upon receipt and inspection
6.3 Training Programs
Cancellations made 7+ days before course: Full refund minus 10% processing fee
Cancellations made 3-6 days before course: 50% refund
Cancellations made less than 3 days before course: No refund
Course transfers to another date may be permitted (one-time only)
7. TRAINING COURSE TERMS
7.1 Registration
Spaces are limited and assigned on a first-come, first-served basis
Payment confirms your registration
You must be 16 years or older to attend (unless accompanied by a guardian)
7.2 Course Conduct
Participants must arrive on time
Respectful behavior is required at all times
We reserve the right to remove disruptive participants without refund
Follow all safety guidelines and instructions
7.3 Practical Sessions
Participants engage in hands-on activities
Follow safety protocols at all times
The Grey Caps Delights is not liable for injuries resulting from failure to follow instructions
7.4 Course Materials
All materials provided are for personal use only
Do not reproduce or distribute course materials without permission
8. INTELLECTUAL PROPERTY
8.1 Website Content
Unless otherwise stated, The Grey Caps Delights owns the intellectual property rights for all material on this website, including:
Text, images, and graphics
Logo and branding materials
Training manuals and educational content
Recipes and growing guides
Videos and multimedia content
8.2 Restrictions
You must not:
Copy or republish material from our website for commercial purposes
Sell, rent, or sub-license material from our website
Reproduce content without written permission
Remove copyright or proprietary notices
8.3 Personal Use
You may:
View and print content for personal, non-commercial use
Share links to our website on social media
Use recipes for personal cooking (not commercial use)
9. USER-GENERATED CONTENT
9.1 Comments and Reviews
If we enable comments, reviews, or testimonials on our website:
You retain ownership of your content
You grant us a license to use, display, and share your content
We reserve the right to moderate, edit, or remove inappropriate content
Do not post defamatory, offensive, or unlawful content
9.2 Your Warranties
By posting content, you warrant that:
You own the content or have permission to post it
The content does not violate any third-party rights
The content is truthful and not misleading
The content complies with applicable laws
10. PRIVACY AND COOKIES
10.1 Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.
10.2 Cookies
Our website uses cookies to:
Improve your browsing experience
Remember your preferences
Analyze website traffic and usage
Enable certain website features
You can control cookie settings in your browser. Some website features may not function properly if you disable cookies.
11. LINKS TO THIRD-PARTY WEBSITES
11.1 External Links
Our website may contain links to third-party websites for your convenience. We do not:
Control or endorse these websites
Take responsibility for their content or practices
Guarantee their availability or accuracy
11.2 Linking to Our Website
You may link to our homepage provided that:
The link is not deceptive or misleading
It does not falsely imply sponsorship or endorsement
It fits within the context of your website
You do not use our logo without permission
12. LIMITATION OF LIABILITY
12.1 Product Liability
To the maximum extent permitted by law:
We are not liable for allergic reactions or adverse effects from mushroom consumption
Customers should consult healthcare providers if they have health concerns
We are not liable for results from home growing kits due to variables beyond our control
12.2 Website Liability
We do not guarantee that:
The website will be available at all times
Information on the website is complete, accurate, or current
The website is free from viruses or harmful components
12.3 Exclusions
Nothing in these terms excludes or limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
13. INDEMNIFICATION
You agree to indemnify and hold harmless The Grey Caps Delights, its owners, employees, and representatives from any claims, damages, losses, or expenses arising from:
Your use of our website
Your violation of these terms
Your violation of any third-party rights
Any content you post on our website
14. FORCE MAJEURE
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
Natural disasters (drought, floods, storms)
Disease outbreaks affecting crops
Government actions or restrictions
Power failures or internet outages
Transportation disruptions
15. GENERAL PROVISIONS
15.1 Governing Law
These terms are governed by the laws of Zimbabwe. Any disputes will be subject to the exclusive jurisdiction of the courts of Zimbabwe.
15.2 Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Your continued use of the website after changes constitutes acceptance of the new terms.
15.3 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
15.4 Entire Agreement
These terms constitute the entire agreement between you and The Grey Caps Delights regarding the use of our website.
15.5 No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
16. CONTACT INFORMATION
If you have any questions about these Terms and Conditions, please contact us:
The Grey Caps Delights
Phone: [Your Phone Number]
WhatsApp: [Your WhatsApp Number]
Email: [Your Email Address]
Address: [Your Physical Address], Harare, Zimbabwe
Business Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
ACKNOWLEDGMENT
By using The Grey Caps Delights website, placing orders, or participating in our training programs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
The Grey Caps Delights
From Desperation to Empowerment
Organic • Sustainable • Community
Est. 2022
These terms and conditions were last updated on October 11, 2024. We recommend checking this page periodically for any updates.